- 目錄
崗位職責(zé)是什么
現(xiàn)場(chǎng)技術(shù)支持是一個(gè)關(guān)鍵的職位，主要負(fù)責(zé)解決客戶(hù)在使用產(chǎn)品或服務(wù)過(guò)程中遇到的技術(shù)問(wèn)題，確?？蛻?hù)滿(mǎn)意度和業(yè)務(wù)的順暢運(yùn)行。
崗位職責(zé)要求
1. 熟練掌握公司產(chǎn)品和服務(wù)的運(yùn)作機(jī)制，能迅速識(shí)別和診斷技術(shù)故障。
2. 具備良好的溝通技巧，能夠與客戶(hù)、團(tuán)隊(duì)成員以及管理層有效地交流。
3. 能夠在壓力環(huán)境下工作，迅速響應(yīng)并解決緊急問(wèn)題。
4. 持續(xù)學(xué)習(xí)新技術(shù)，適應(yīng)快速變化的科技環(huán)境。
5. 具有團(tuán)隊(duì)合作精神，愿意分享知識(shí)和經(jīng)驗(yàn)。
崗位職責(zé)描述
現(xiàn)場(chǎng)技術(shù)支持工程師扮演著橋梁的角色，連接著公司的技術(shù)解決方案與終端用戶(hù)的需求。他們不僅是問(wèn)題解決者，也是客戶(hù)服務(wù)的代表，需要在第一線(xiàn)處理各種復(fù)雜的技術(shù)挑戰(zhàn)。
有哪些內(nèi)容
1. 故障排查與修復(fù)：接到客戶(hù)報(bào)修后，現(xiàn)場(chǎng)檢查設(shè)備或系統(tǒng)，確定問(wèn)題根源，并進(jìn)行必要的修復(fù)或調(diào)整。
2. 客戶(hù)服務(wù)：保持專(zhuān)業(yè)且友好的態(tài)度，解答客戶(hù)疑問(wèn)，提供及時(shí)的技術(shù)指導(dǎo)。
3. 文檔記錄：詳細(xì)記錄每次服務(wù)過(guò)程，包括問(wèn)題描述、解決方案和客戶(hù)反饋，以供后續(xù)參考和改進(jìn)。
4. 培訓(xùn)與教育：向客戶(hù)傳授產(chǎn)品使用知識(shí)，提升其自我解決問(wèn)題的能力。
5. 內(nèi)部協(xié)作：與研發(fā)、銷(xiāo)售等部門(mén)緊密合作，反饋客戶(hù)問(wèn)題，推動(dòng)產(chǎn)品優(yōu)化。
6. 預(yù)防性維護(hù)：定期進(jìn)行系統(tǒng)檢查，預(yù)防潛在故障，確保設(shè)備穩(wěn)定運(yùn)行。
7. 技術(shù)升級(jí)：了解最新技術(shù)動(dòng)態(tài)，評(píng)估并引入可能提升效率或客戶(hù)體驗(yàn)的新技術(shù)。
8. 報(bào)告編寫(xiě)：定期提交工作報(bào)告，分析故障趨勢(shì)，提出改善建議。
現(xiàn)場(chǎng)技術(shù)支持工程師的工作涉及多方面，需要在保證服務(wù)質(zhì)量時(shí)，不斷學(xué)習(xí)和創(chuàng)新，以應(yīng)對(duì)日益復(fù)雜的科技挑戰(zhàn)。他們的專(zhuān)業(yè)能力和人際交往能力直接影響到公司的品牌形象和技術(shù)信譽(yù)。
現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)范文
第1篇 現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)
現(xiàn)場(chǎng)技術(shù)支持主管 智車(chē)優(yōu)行科技(北京)有限公司 智車(chē)優(yōu)行科技(北京)有限公司,智車(chē)優(yōu)行,智車(chē)優(yōu)行 職責(zé)描述:
1.負(fù)責(zé)售后現(xiàn)場(chǎng)技術(shù)支持工作協(xié)調(diào)安排;
2.收集并跟蹤量產(chǎn)車(chē)的產(chǎn)品質(zhì)量信息,并實(shí)時(shí)反饋給相關(guān)部門(mén)予以改善;
3.現(xiàn)場(chǎng)技術(shù)支持完畢后負(fù)責(zé)為服務(wù)中心技師進(jìn)行工藝流程指導(dǎo)培訓(xùn);
4.協(xié)助保修業(yè)務(wù)人員對(duì)零備件質(zhì)量進(jìn)行鑒定;
5.負(fù)責(zé)匯總分析現(xiàn)場(chǎng)技術(shù)支持報(bào)告單,優(yōu)化診斷方法,與遠(yuǎn)程診斷專(zhuān)員對(duì)接工作進(jìn)度
資質(zhì)與技能:
1.大專(zhuān)及以上學(xué)歷,至少5年以上汽車(chē)維修工作經(jīng)驗(yàn),具備相當(dāng)程度的汽車(chē)構(gòu)造知識(shí)和維修理論知識(shí),動(dòng)手能力強(qiáng),有電動(dòng)車(chē)主機(jī)廠(chǎng)及三電廠(chǎng)家技術(shù)支持工作經(jīng)驗(yàn)為加分項(xiàng);
2.根據(jù)遠(yuǎn)程診斷結(jié)果,協(xié)調(diào)備件準(zhǔn)備,制定現(xiàn)場(chǎng)維修方案;
3.高度認(rèn)同用戶(hù)第一,較好的溝通表達(dá)能力;
4.能及時(shí)解決并反饋市場(chǎng)質(zhì)量問(wèn)題,為用戶(hù)及服務(wù)中心提供及時(shí)周到的現(xiàn)場(chǎng)技術(shù)支持服務(wù);
5.了解產(chǎn)品質(zhì)量法、消費(fèi)者權(quán)益保護(hù)法、三包法規(guī)等,對(duì)預(yù)警車(chē)輛能及時(shí)作出應(yīng)對(duì);
6.能適應(yīng)短期出差;
7.能熟練使用word、e_cel和ppt等辦公軟件。
第2篇 現(xiàn)場(chǎng)技術(shù)支持工程師崗位職責(zé)
現(xiàn)場(chǎng)技術(shù)支持工程師
responsibilities:
critical e_tension of sales by supporting account managers and regional sales managers –
ensure danfoss products are being properly handled and installed at the customer’s factory or at the contractor’s jobsite and provide customer field support/troubleshooting in commissioning/service
summarize all failure cases in dedicated customers and prepare monthly/annual failure analysis report and summary
provide training to internal fses and e_ternal oem aftersales technical support engineers
ensure critical application knowledge obtained in the field is communicated back into the factories to improve e_isting and development of new products
support the collection of a full overview per application from technical point of view like trends, major players, competitor’s engagements, etc in cooperation with marketing
feed system/ product tests into adc application labs
requirements:
minimum 5 years in hvac field, refrigeration&ac system design e_perience is preferred;
bachelor or above;
open mind for learning/customer mindset
good at communication
frequent business travel (average 2-3 days/week)
fluent spoken/written english preferred
oil free system e_perience is preferred
responsibilities:
critical e_tension of sales by supporting account managers and regional sales managers –
ensure danfoss products are being properly handled and installed at the customer’s factory or at the contractor’s jobsite and provide customer field support/troubleshooting in commissioning/service
summarize all failure cases in dedicated customers and prepare monthly/annual failure analysis report and summary
provide training to internal fses and e_ternal oem aftersales technical support engineers
ensure critical application knowledge obtained in the field is communicated back into the factories to improve e_isting and development of new products
support the collection of a full overview per application from technical point of view like trends, major players, competitor’s engagements, etc in cooperation with marketing
feed system/ product tests into adc application labs
requirements:
minimum 5 years in hvac field, refrigeration&ac system design e_perience is preferred;
bachelor or above;
open mind for learning/customer mindset
good at communication
frequent business travel (average 2-3 days/week)
fluent spoken/written english preferred
oil free system e_perience is preferred
