空運(yùn)出口操作崗位職責(zé)

崗位職責(zé)是什么

空運(yùn)出口操作崗位是物流行業(yè)中至關(guān)重要的一環(huán)，主要負(fù)責(zé)組織和協(xié)調(diào)貨物通過航空運(yùn)輸方式從國內(nèi)出口至海外的過程。

崗位職責(zé)要求

1. 熟悉國際空運(yùn)法規(guī)及流程，確保合規(guī)操作。

2. 具備良好的溝通技巧，能與航空公司、海關(guān)、貨代公司等多方有效協(xié)作。

3. 能夠準(zhǔn)確計(jì)算和控制運(yùn)輸成本，為客戶提供報(bào)價(jià)。

4. 精通各類單證處理，如商業(yè)發(fā)票、裝箱單、空運(yùn)提單等。

5. 快速應(yīng)對(duì)突發(fā)事件，解決運(yùn)輸過程中可能出現(xiàn)的問題。

崗位職責(zé)描述

空運(yùn)出口操作員的主要工作包括但不限于接收客戶訂單，分析貨物信息，選擇合適的航班和航線，安排貨物打包、倉儲(chǔ)及裝機(jī)。他們需要與航空公司協(xié)調(diào)艙位，確保貨物準(zhǔn)時(shí)出運(yùn)，并跟蹤貨物動(dòng)態(tài)，及時(shí)向客戶提供更新。此外，他們還需處理各種出口文件，確保符合目的地國家的進(jìn)口要求，同時(shí)處理清關(guān)事宜，以確保貨物順利進(jìn)入目標(biāo)市場(chǎng)。

有哪些內(nèi)容

1. 訂單處理與航班安排：接收并核實(shí)客戶的出口需求，選擇最佳航班，預(yù)定艙位，確保貨物按時(shí)出運(yùn)。

2. 文件準(zhǔn)備：準(zhǔn)備并審核所有必要的出口文件，如商業(yè)發(fā)票、裝箱單、原產(chǎn)地證明等，確保其準(zhǔn)確無誤。

3. 貨物追蹤與報(bào)告：實(shí)時(shí)追蹤貨物位置，提供貨物狀態(tài)更新，及時(shí)處理異常情況并向客戶報(bào)告。

4. 成本控制與報(bào)價(jià)：評(píng)估運(yùn)輸成本，制定合理報(bào)價(jià)，協(xié)助銷售部門與客戶談判合同條款。

5. 合規(guī)性審查：了解并遵守國內(nèi)外相關(guān)法律法規(guī)，確保所有操作符合海關(guān)和貿(mào)易規(guī)定。

6. 客戶服務(wù)：與客戶保持良好溝通，解答疑問，處理投訴，提升客戶滿意度。

7. 風(fēng)險(xiǎn)評(píng)估與應(yīng)急處理：識(shí)別并預(yù)防潛在問題，如延誤、損壞或丟失，制定應(yīng)急預(yù)案，迅速解決突發(fā)狀況。

這個(gè)崗位需要在快節(jié)奏的環(huán)境中高效運(yùn)作，對(duì)細(xì)節(jié)有高度關(guān)注，同時(shí)具備解決問題的創(chuàng)新思維和團(tuán)隊(duì)協(xié)作精神。通過專業(yè)的服務(wù)，為空運(yùn)出口業(yè)務(wù)的順暢進(jìn)行提供堅(jiān)實(shí)的保障。

空運(yùn)出口操作崗位職責(zé)范文

第1篇 空運(yùn)出口操作崗位職責(zé)

空運(yùn)出口操作 m+r 華隆瑞鋒國際貨運(yùn)(上海)有限公司,m+r,spedag,華隆,華隆瑞鋒,華隆瑞鋒 summary:

be responsible for the daily operation of air e_port shipment.

primary responsibilities:

1. communicate with overseas offices / agents for e_port shipment from china.

2. follow up overseas routing order shipment instruction.

3. good communication with internal colleagues and e_ternal suppliers/agents to ensure correct understanding on different service requirement. i.e. sop implementation and problem solving skills.

4. closer cooperation with space controller, documentation and airport operation.

5. strictly follow company’s standard and operation procedure in order to ensure effective workflow within the team.

6. build up good communication with the suppliers, agents and customers, give the correct guidance / information to the customer, and coordinate upon receiving actual goods / documents information.

7. daily shipment tracking and update information to the customers and overseas partners.

8. issue the documents and invoice to customers on time.

9. take care of each job’s profit & loss.

10. answer inquiries & settle problem with overseas office, report and escalate to superior for instructions in regard to tough issues.

addintional responsibilities:

1. to take up additional tasks as assigned.

2. back up for other team members when necessary.

knowledge and skill requirements:

1. college degree or above major in logistics, international trade or relevant.

2. 1-2 years’ e_perience in logistics, forwarding or relevant service industry, preferably in the airfreight e_port operation position.

3. familiar with the procedure of airfreight e_port operation and forwarding related knowledge.

4. cet-4 or above, good spoken and written english and chinese.

5. independent problem solving skill, patient and a good team player.

6. proficient in ms office.

7. hard working, responsible, good team player and can work under pressure.

8. good communication skills in email, phone, and interpersonal relationship.