崗位職責(zé)是什么
cts，全稱customer technology specialist，是一個專注于客戶技術(shù)解決方案的專業(yè)角色。這個職位的核心在于為客戶提供卓越的技術(shù)支持和服務(wù)，確保他們的技術(shù)需求得到滿足，并通過持續(xù)優(yōu)化和創(chuàng)新來提升客戶體驗。
崗位職責(zé)要求
1. 深入理解公司的產(chǎn)品和服務(wù)，具備豐富的技術(shù)知識和實踐經(jīng)驗。
2. 具備優(yōu)秀的溝通技巧，能夠以非技術(shù)語言向客戶解釋復(fù)雜的概念。
3. 熟悉客戶需求分析，能快速識別問題并提出有效的解決方案。
4. 具備團(tuán)隊協(xié)作精神，與銷售、產(chǎn)品開發(fā)等部門緊密合作，推動項目的成功實施。
5. 保持對新技術(shù)的敏銳度，不斷學(xué)習(xí)和適應(yīng)新的技術(shù)趨勢。
崗位職責(zé)描述
作為cts，你的日常任務(wù)將包括但不限于：
1. 作為客戶的主要技術(shù)聯(lián)系人，解答他們關(guān)于產(chǎn)品功能、集成和使用的問題。
2. 參與客戶項目，從技術(shù)角度提供咨詢和指導(dǎo)，確保項目的順利進(jìn)行。
3. 分析客戶反饋，識別潛在的技術(shù)改進(jìn)點，推動產(chǎn)品和服務(wù)的優(yōu)化升級。
4. 協(xié)助制定和執(zhí)行技術(shù)支持策略，提升客戶滿意度和忠誠度。
5. 定期報告工作進(jìn)展，對技術(shù)問題進(jìn)行跟蹤，確保問題得到及時解決。
有哪些內(nèi)容
1. 技術(shù)支持與服務(wù)：提供電話、郵件、在線等多種渠道的技術(shù)咨詢，解決客戶遇到的技術(shù)難題。
2. 項目參與與協(xié)調(diào)：與項目團(tuán)隊協(xié)作，參與客戶需求分析、系統(tǒng)配置和上線部署。
3. 問題診斷與解決：對客戶報告的技術(shù)故障進(jìn)行排查，提供詳細(xì)的故障報告和修復(fù)方案。
4. 培訓(xùn)與教育：為客戶提供產(chǎn)品培訓(xùn)，幫助他們更好地理解和使用產(chǎn)品。
5. 技術(shù)創(chuàng)新與建議：跟蹤行業(yè)動態(tài)，提出產(chǎn)品改進(jìn)意見，推動公司技術(shù)的創(chuàng)新與發(fā)展。
作為一個成功的cts，你不僅需要具備扎實的技術(shù)基礎(chǔ)，還需要具備出色的客戶服務(wù)意識和創(chuàng)新能力。在這個角色中，你的工作將直接影響到客戶的滿意度和公司的業(yè)務(wù)成功，因此，你的每一次互動都至關(guān)重要。
cts崗位職責(zé)范文
第1篇 projectsupervisor崗位職責(zé)projectsupervisor職責(zé)任職要求
projectsupervisor崗位職責(zé)
director，talent head general description
to develop， engage and retain the right talent， at the right time， for the right cost to ensure company operates as a high performing organization and attains its business objectives. the individual will engage with business and hr leadership across their jurisdiction to analyze talent needs， design and develop products to meet that need， e_ecute on the product and evaluate its performance.
responsibilities:
1. work with the hr head and asia talent lead to develop talent strategy for the company that supports business strategy whilst being aligned to the global talent strategy and agenda
2. understand all talent issues within the company and accountable to build up local talent capabilities
3. provide thought leadership across all areas of leadership and professional development， talent identification， succession and talent processes delivering a unified talent e_perience across the array of talent processes and solutions
4. facilitate integration of talent objectives into strategic plans
5. member of global communities of practice to provide input from businesses and to understand the e_ternal market for talent
6. identify & assess high potential and high performing talent for development & succession.
7. plan and e_ecute annual talent & succession review process
8. facilitate the development and retention of high potential talent by managing end-to-end talent management processes through coordinating and conducting pre-hire selection， post hire developmental and potential assessments， delivering feedback， facilitating management of development plans and sourcing developmental activities， as required
9. ensure assessment tools & development plans are in place for high potentials
10. act as delivery point into business for deployment of coe programs
11. accountable to facilitate access to coe adapt business local/specific needs & requests
12. provide oversight of all professional development， management development and leadership development in collaboration with global leadership & learning coe:
a) needs analysis
b) design of curriculum
c) development of training materials， facilitator guides， quick reference guides
d) delivery and implementation
e) follow-up: post training pulse check
13. partner with talent acquisition in the market mapping/ identification of skills and capabilities required to e_ecute on market strategy in the short and medium term
14. lead key leadership development programs
15. lead key employee/employer recognition programs and diversity & inclusion initiatives across asia
16. lead or participate in global projects as assigned， i.e. evp， assessments，
17. select/partner with vendors (when necessary) to develop/deliver programs and solutions
18. leverage e_ternal networks to identify industry best practices
19. responsible for talent budget
20. other duties assigned by hr head
knowledge/skills/competencies/education:
1. proficient in written and spoken english
2. strong written， communication， presentation， project management and training skills
3. 7-10 years of comprehensive hr e_perience， preferably in talent management
4. knowledge and e_perience in areas of talent assessment， succession planning， mobility， managing high potential employees and in design and delivery of programmes for management and leadership development programs is ideal
5. e_perience as a talent partner to the business and in driving business results through talent management
6. ability to work well with all levels of the organization
7. superior leadership skills
8. advanced facilitation and coaching skills
9. work to a professional code of ethics covering confidentiality and impartiality
10. comply with national law， company code of conduct and relevant provisions of company.
general description
to develop， engage and retain the right talent， at the right time， for the right cost to ensure company operates as a high performing organization and attains its business objectives. the individual will engage with business and hr leadership across their jurisdiction to analyze talent needs， design and develop products to meet that need， e_ecute on the product and evaluate its performance.
responsibilities:
1. work with the hr head and asia talent lead to develop talent strategy for the company that supports business strategy whilst being aligned to the global talent strategy and agenda
2. understand all talent issues within the company and accountable to build up local talent capabilities
3. provide thought leadership across all areas of leadership and professional development， talent identification， succession and talent processes delivering a unified talent e_perience across the array of talent processes and solutions
4. facilitate integration of talent objectives into strategic plans
5. member of global communities of practice to provide input from businesses and to understand the e_ternal market for talent
6. identify & assess high potential and high performing talent for development & succession.
7. plan and e_ecute annual talent & succession review process
8. facilitate the development and retention of high potential talent by managing end-to-end talent management processes through coordinating and conducting pre-hire selection， post hire developmental and potential assessments， delivering feedback， facilitating management of development plans and sourcing developmental activities， as required
9. ensure assessment tools & development plans are in place for high potentials
10. act as delivery point into business for deployment of coe programs
11. accountable to facilitate access to coe adapt business local/specific needs & requests
12. provide oversight of all professional development， management development and leadership development in collaboration with global leadership & learning coe:
a) needs analysis
b) design of curriculum
c) development of training materials， facilitator guides， quick reference guides
d) delivery and implementation
e) follow-up: post training pulse check
13. partner with talent acquisition in the market mapping/ identification of skills and capabilities required to e_ecute on market strategy in the short and medium term
14. lead key leadership development programs
15. lead key employee/employer recognition programs and diversity & inclusion initiatives across asia
16. lead or participate in global projects as assigned， i.e. evp， assessments，
17. select/partner with vendors (when necessary) to develop/deliver programs and solutions
18. leverage e_ternal networks to identify industry best practices
19. responsible for talent budget
20. other duties assigned by hr head
knowledge/skills/competencies/education:
1. proficient in written and spoken english
2. strong written， communication， presentation， project management and training skills
3. 7-10 years of comprehensive hr e_perience， preferably in talent management
4. knowledge and e_perience in areas of talent assessment， succession planning， mobility， managing high potential employees and in design and delivery of programmes for management and leadership development programs is ideal
5. e_perience as a talent partner to the business and in driving business results through talent management
6. ability to work well with all levels of the organization
7. superior leadership skills
8. advanced facilitation and coaching skills
9. work to a professional code of ethics covering confidentiality and impartiality
10. comply with national law， company code of conduct and relevant provisions of company.
第2篇 seniorprojectspecialist崗位職責(zé)職位要求
職責(zé)描述：
responsibilities:
? work closely with marketing and sales teams for sales related data/report collection and analysis， including but not limited to beauty advisors’ attendance， sales incentive scheme， payment， turnover rate and etc.
? analyze monthly turnover date and hc report of beauty advisors to measure the performance of different recruiting channels， report the result and raise improvement suggestion to bu hrbp and sales department.
? review and track beauty advisors’ sales incentive plan， provide the analysis report and raise the improvement suggestions
? other routine support such as sap orders and payments， translation support， contract process， etc.
? other support for hr c&b team and ad hoc projects
requirements
? good analysis & communication skill
? independent worker with strong e_ecution
? good command of change management， able to work under pressure
? passion in learning new things， logical thinking
company location: sh people square
? hr e_perience is plus
if you are passionate， driven and looking for a new and e_citing opportunity within a successful and growing company， this may be the right role for you.
additionally， good remuneration and attractive fringe benefits will be offered to the successful applicant.
崗位要求：
學(xué)歷要求：本科
語言要求：不限
年齡要求：不限
工作年限：不限
第3篇 cts測試崗位職責(zé)
(南京)cts手機(jī)測試工程師 軟通動力 軟通動力信息技術(shù)(集團(tuán))有限公司,軟通動力,軟通動力信息技術(shù),軟通動力信息技術(shù)集團(tuán),軟通動力北京,軟通動力集團(tuán),軟通 職責(zé)描述:
1、獨(dú)立完成gms測試環(huán)境搭建,及獨(dú)立完成gms認(rèn)證測試;
2、gms技術(shù)資料梳理,對接認(rèn)證技術(shù)需求,保證gms認(rèn)證測試結(jié)果正確
3、解答認(rèn)證錯誤及不符合原因,給出正確的規(guī)范標(biāo)準(zhǔn);
4、gms認(rèn)證測試報告發(fā)布。
職位要求:
1、按照測試流程和計劃,構(gòu)建cts測試環(huán)境,執(zhí)行cts測試用例
2、熟悉google gms認(rèn)證測試規(guī)則;
3、熟悉linu_系統(tǒng)
4、手機(jī)行業(yè)1年以上測試工作經(jīng)驗,gms認(rèn)證測試工作經(jīng)驗,有在第三方gms認(rèn)證實驗室工作經(jīng)驗者優(yōu)先
第4篇 cts測試崗位職責(zé)任職要求
cts測試崗位職責(zé)
cts測試工程師 英望科技(深圳)有限公司 英望科技(深圳)有限公司，英望任職資格
1.2年以上手機(jī)測試工作經(jīng)驗，能看懂英文并對英語用詞錯誤有識別能力;
2.熟悉手機(jī)軟件測試工作流程，對軟件開發(fā)流程有一定的了解;
3.掌握cts測試方法及環(huán)境搭建、工具使用，精通google 送測流程;
4.溝通能力強(qiáng)，團(tuán)隊合作優(yōu)，敬業(yè)度高，執(zhí)行力好，誠信度高;
5.能獨(dú)立完成項目cts測試，測試故障排查及問題追蹤處理，能根據(jù)經(jīng)驗明確分析問題出現(xiàn)原因，及時協(xié)助研發(fā)分析解決問題;
6.能把控團(tuán)隊能力提升方向，明確團(tuán)隊問題并找到解決措施;
7.能夠獨(dú)立完成android o，android p版本cts測試工作，熟練android p者優(yōu)先。
崗位職責(zé)
1.根據(jù)公司的項目需求，制定出cts測試方案;
2.協(xié)調(diào)資源并分配給項目各相關(guān)人員執(zhí)行;
3.把控及跟進(jìn)相關(guān)人員cts測試進(jìn)度、異常問題處理;
4.提升團(tuán)隊cts測試能力及營造團(tuán)隊和諧工作氛圍;
5.了解google的最新動態(tài);
6.按照測試流程和計劃，構(gòu)架cts測試環(huán)境，執(zhí)行cts測試用例;
7.按照標(biāo)準(zhǔn)要求，在bug系統(tǒng)上提交對應(yīng)的bug;
8.跟蹤并協(xié)助研發(fā)驗證bug;
9.編寫cts測試經(jīng)驗文檔，總結(jié)項目測試經(jīng)驗。
第5篇 projectsupervisor崗位職責(zé)
maintenance engineer- software 博格華納汽車零部件(天津)有限公司 borgwarner automotive components (tianjin) co., ltd(分支機(jī)構(gòu)) 博格華納汽車零部件(天津)有限公司 borgwarner automotive components (tianjin) co., ltd(分支機(jī)構(gòu)) relationship:
report to maintenance manager
general description:
grow with us as a maintenance software engineer in one of our great maintenance team! working as a fundamental member of the manufacturing organization, you will be a key partner to operations. we are looking for a passionate team player who loves solving problems and is eager to help shape a strong future for our company and their career.
key accountabilities:
? provide day-to-day support for operations to ma_imize the reliability of production equipment.
? e_ecuting advanced software/database troubleshooting.
? optimize the maintenance strategies (preventive and corrective) for production equipment.
? work in conjunction with quality, manufacturing and functional area managers/supervisors to align support systems such as computerized maintenance management system, spare parts inventory, planning and scheduling.
? act as technical lead for the equipment and associated utilities to support projects and enhance operator and maintenance technician capabilities.
? work with quality, operations, maintenance and engineering to support the site equipment reliability program. leads technical troubleshooting efforts to determine the root cause of equipment failures and underperformance. implement timely, effective corrective actions.
? evaluate maintenance strategies to ensure the effective use of resources and to ma_imize equipment reliability and reduce maintenance costs.
? optimize spare parts inventory to deliver cost effective equipment availability.
? ensuring accurate data collection/analysis and by establishing and monitoring reliability key performance indicators.
? meets all regulatory requirements and participates in audits to enhance inspection readiness. monitors and follows up for ensuring timely completion of all commitments.
? takes necessary action to eliminate and immediately address safety hazards. communicate any observed unsafe behaviors immediately.
qualifications & requirements:
? a bachelor’s degree in engineering (automation, computer) is required.
? 5+ years relevant e_perience in data-collection development (opc-server, wincc,labview, or other advance computer-language).
? working knowledge of siemens plc’s is preferred.
? working knowledge of relational databases (sql server) is preferred.
? knowledge of pm (preventative maintenance) is a plus.
? effective communication, interpersonal and organizational skills.
key competencies:
clear logic
motivation
customer-oriented and service spirit
keep open mind and learning
integrity and honest
team player
第6篇 財務(wù)數(shù)據(jù)項目專員(projectsupportprofessional)崗位職責(zé)職位要求
職責(zé)描述：
1.objectives of the job
the purpose of this position is to assist fa lead to
· ensure the billing and cost allocation performed timely and correctly;
· prepare monthly， quarterly and yearly report on time and working closely with contract implementation management team for issues regarding cost allocation and monitoring;
· control the quality accuracy for some financial accounting jobs performed by other team members if necessary.
2.responsibilities
invoice intercompany or e_ternal customer for any sales on time and ensure the invoices are properly supported and sent to customer.
· work out the allocated amount to each contracts/project， ensuring that they are properly supported and allocated to related service order/network codes timely.
· maintain the data regarding billing and cost allocation.
. monthly preparing cost allocation and financial report of scoc.
. prepare other quarterly reports related to kpi， billing， cost allocation etc.
. assist with the annual budget preparing and quarterly forecast updates.
. perform inventory cost calculation by using the costing methods and also analyses the financial impact
3. authorities
· project build up user authority in mus system
· basic user authority in m5 system
4.requirement of the job
· education of university or above， finance or accounting related knowledge is preferred
· e_perienced in accounting is preferred
· good english in written and reading is preferred
· good analytical and problem-solving skills
· good sense of figure
· good user of microsoft office， especially at e_cel and access
· ability to work independently
· initiate to improve the quality of work and strong responsibility
· team-work spirit and self-motivated ability.
企業(yè)福利：
1.外資企業(yè)上班，上班環(huán)境優(yōu)越，上下班有班車接送到各區(qū)；
2.標(biāo)準(zhǔn)工時，雙休！享有法定節(jié)假日，并享受公司規(guī)定的西方法定節(jié)假日（如復(fù)活節(jié)等）
3.購買社保五險及商業(yè)保險；
4.公司有全勤獎勵、績效獎勵；
5.員工生日將有生日餅券；
6.公司將不定期舉行員工活動，如年會、拓展活動等；
該崗位上班地點在蘿崗區(qū)科學(xué)城，上下班免費(fèi)班車接送
崗位要求：
學(xué)歷要求：大專
語言要求：不限
年齡要求：不限
工作年限：2年經(jīng)驗
