- 目錄
第1篇 特斯拉崗位職責任職要求
特斯拉崗位職責
network engineer 網絡工程師 特斯拉汽車(北京)有限公司 拓速樂汽車銷售服務(成都)有限公司，拓速樂 role
specialize in network engineering in an enterprise environment. this role will provide network operational support for shanghai factory and nearby logistic facilities. the engineer will ensure compliance to established system architecture， regulations and security policies， follow standards and best practices， and author and maintain support documentation.
responsibilities:
? primarily responsibility network operations， function as tier-1 & 2
? participate in projects as network engineering role includes implementation， test/validation， and maintain networking services per solution design
? monitor and report metrics of network services
? document network operations “run-book”
? must be able to work occasional weekends and after hours
? must be able to travel occasionally
? must be able to work around construction environment and transport/lift network equipment
? participate on call rotation
? have e_perience of cabling system， including copper and fiber system design and implementation.
qualifications:
? 5+ years of mid-size enterprise networking e_periences
? e_perience level knowledge of ip networking， l2/l3 network protocols (spanning tree， ospf)， lan/wan， tcp/ip， dhcp， dns， qos， vlan， acl， snmp， syslog， vpn， application data flow
? e_perience with juniper e_ and sr_ platform， palo alto networks firewall， and aruba wireless.
? e_perience with structural cabling infrastructure
? e_perience with troubleshooting wireless connection issues related wireless coverage， clients， and rf environmental
? beginning to intermediate level e_perience with automation tools and scripting
? proficient in microsoft office (word， e_cel， powerpoint， visio)， solarwinds ipam & npm， opengear oob management， splunk (syslog)， aruba airwave， netscout wired/wireless tools， wireshark
skills and competencies:
? e_cellent organizational skills and solid team player
? solid analytical skills to troubleshoot
? e_cellent verbal， written， and communication
? maintain a high degree of professionalism and integrity
特斯拉崗位
第2篇 特斯拉直營-售后服務經理-寧波崗位職責描述崗位要求
職位描述：
service manager
the role
tesla is looking for an e_perienced service manager to work on one of the most progressive vehicles in the world. we are seeking professionals with customer service e_perience and e_cellent oral and written communication skills. if you are interested in contributing to an amazing customer e_perience， we want you to lead our service teams. we are looking for self-motivated team players with a positive attitude! we seek individuals who value customer satisfaction. the service manager is a key contributor in the tesla e_perience. the service manager will provide communication to our customers on maintenance and repair needs that are identified during service and ensure they are delighted. this is a hands-on management role.
responsibilities
?manage and supervise daily operation of service center and authorized body repair
vendors.
?optimize service process in order to improve customers' satisfaction， and provide customer
escalation resolution.
?supervise the kpi in service center. (csi/ frft/reservation waiting time)
?manage cost control of service center.
?responsible for personnel management and performance assessment.
?focus on service policy development and implementation. fully understand the industrial
information.
?optimize and enrich the variety of service.
?ensure the safety of service employees， facilities and vehicles.
?lead the team in stocktaking of vehicles， equipment and tools periodically.
?complete internal works cooperated with sales， delivery and other related teams， and
responsible for e_ternal affairs of service center.
?perform other related duties as assigned.
requirement
?at least5 -8 years of service management e_perience at a franchised dealer
?at least 5 years of e_perience in service documentation.
?bs degree or equivalent e_perience
?hybrid or electric vehicle e_perience preferred
?knowledge of automotive equipment and automotive services
?continuous improvement in identifying and solving problems.
?win-win thinking. ability to establish good internal and e_ternal cooperation relationship.
?factory trained master status/oem training
?ability to follow oral and written instructions
?ability to effectively handle multiple priorities， organize workload， and meet deadlines
?ability to work in a team-based environment and achieve common goals
?occasional travel may be required
?valid driver’s license
?fluent in english (written and spoken)， proficient in chinese (written and spoken)
?proficient in operating office software.
第3篇 技術服務代表-特斯拉崗位職責描述崗位要求
職位描述：
objectives of the position
?winning and binding of customer through application-focused technical support and supporting e_isting customer
main tasks
?daily technical problems solving at the customer’s and deals with customer complaints
?daily logistic and commercial coordination to ensure ma_imize the customer satisfaction in cooperate with company business rules and achieving business target.
?ensures daily support for current / new products incl. product changes and consultancy at the customer’s site
?monitors competitors locally
?keeps in touch with customers; holds presentations， makes demonstrations and provide training to customers， dealers and prospects on products and techniques
?compiles reports and ensures direct flow of communication to internal units
?people management (service provider)
?obtain and monitoring customer forecast， coordinate planning and production， monitor inventory， cooperate with logistic to ensure customer satisfaction in supply chain management.
?ensures all activities and processes meet internal and e_ternal ehs standards
minimum education and qualification required for the position
?education: bachelor or above in chemical-related majors
?working e_perience: at least 5 year relevant working e_perience (technical service， production， lab or application) in chemical industry (preferably in coatings industry)
?technical & professional knowledge: knowledge in coatings process， technical service background is preferred; good command of english; it user skills
第4篇 服務顧問-特斯拉直營-北京崗位職責描述崗位要求
職位描述：
職責描述：
服務顧問
主要職責：
?接聽電話，回復郵件，以最高水準解決任何客戶顧慮
?在5分鐘內回復漏接電話和郵件
?判斷是否能在電話上解決技術問題，并及時向車間主管/服務中心經理上報；
?在客戶將車輛送達服務中心維修時保持與客戶的交流
?在系統(tǒng)里準確記錄問題和數(shù)據，將客戶關注問題轉化為全面詳盡的技術人員維修單，并注重細節(jié)的準確
?在系統(tǒng)里操作處理流程，帶領客戶完成所有流程并提供總結
?分派維修單，簽入和簽出代用車
?溝通預估的服務完成時間，保持有規(guī)律的信息更新，跟進每一位車主的問題并使之隨時了解車輛維修狀態(tài)
?在交付之前協(xié)調和車輛相關問題，保證所有細節(jié)無誤
?協(xié)調交付或自取的時間
?跟進客戶服務結果，保證他們滿意我們的工作
?協(xié)助管理中心工作流程并在來電過多時協(xié)助處理來電
?其他職責：根據業(yè)務發(fā)展需要，完成管理層指定的其他工作
知識和技能要求：
?了解維修和保養(yǎng)汽車中的方法，技術，零部件，工具和材料
?遵循公司口頭和書面的指導，注重細節(jié)
?愿意學習新的或具有創(chuàng)新性的汽車技術
?建立和維護良好的內外部合作關系
?維護日常工作記錄和報告
?有效的處理多任務多優(yōu)先級，合理地管理自己的工作量，保證按時完成工作任務
?優(yōu)秀的團隊合作精神，達成團隊一致目標
其它要求：
?經銷商系統(tǒng)知識，熟練掌握outlook， ms office
?熟練掌握供應商管理系統(tǒng)，outlook， ms office
?大專及以上學歷，持有汽車技術資質優(yōu)先
?汽車零售服務經驗優(yōu)先
?流利的中英文
職位要求：
第5篇 維修技師-特斯拉直營-北京崗位職責描述崗位要求
職位描述：
維修技師
主要職責
?提供專家水準的車輛檢查維修等服務
?使用各種不同的手工、電動等車間工具
?進行設備檢查、調整和認證
?用全尺寸貨車或拖車取送客戶的車輛
?進行新車交付前的pdi
?維護時間、支出和材料的記錄
?訂取車間用品和配件
?高效地處理多項任務和優(yōu)先級，在預期時間完成給定任務
?按需求支持初級技師
?其他職責：根據業(yè)務發(fā)展需要，完成管理層指定的其他工作
知識與技能
?掌握在汽車維護和修理中的方法、技術、配件、工具、和材料等知識和技能，包括測試、診斷、hvac服務、油壓、制動剎車、電力系統(tǒng)和模塊的測試和修理
?使用和維護各種不同的手動和電動工具，車間工具，和測試設備
?掌握汽車設備和服務方法
?在使用檢測工具、執(zhí)行診斷、及使用觀測設備和電壓表設備方面有豐富的技能和經驗
?掌握汽車服務中的化學用品和潤滑油
?優(yōu)秀的口頭和書面溝通能力，并能夠服從指令
?建立和維護工作上的良好的合作關系，包括公眾
職位要求
?高中或同等學歷
?汽車技術相關專業(yè)或持國家級汽車機械相關認證優(yōu)先
?3-5年經銷商工作經驗，5年以上汽車行業(yè)工作經驗
?廠商培訓認證專家/oem培訓和混合動力經驗優(yōu)先
?a/c系統(tǒng)維修資質，并能夠處理制冷劑相關工作
?能保持并展現(xiàn)一名車輛技師的職業(yè)操守和形象
